Book Your Discovery Call
We start with a short consultation to understand your goals, audience, and what you want to learn. This helps us tailor the research to your specific product or service.
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Turn raw feedback into strategic advantage.
Our Customer Feedback Reports combine primary research and deep analysis to help maritime technology suppliers, investors, and operators align their offerings with actual customer needs.
- Accelerate product development
- Refine your service offering
- Prioritise what matters most to your customers
- Make strategic decisions with confidence
Who is it for?
Technology Suppliers:
- Align product development with market needs
- Uncover met demands
- Improve customer satisfaction and retention
Investors
- Assess product-market fit
- Identify value-add opportunities
- De-risk future investment decisions
What's included
Primary customer interviews
One-on-one conversations with your actual customers conducted by experienced analysts.
Pain point and satisfaction analysis
Clear insights into what’s working, what’s not, and why.
Product-market fit assessment
Evaluation of how well your offering aligns with real customer needs and expectations.
Strategic opportunity mapping
Insights that highlight growth areas, unmet needs, and innovation potential.
Service and support feedback
Honest input on user experience beyond the product itself.
Customer-driven recommendations
Practical, data-backed actions to improve your product or service.
How it works
Customer Interviews & Analysis
Our analysts conduct in-depth interviews with a curated selection of your customers. We analyse the findings to identify patterns, pain points, and opportunities.
Receive Your Report + Review Session
You’ll get a personalised report and an optional 1:1 session to explore the results.
Frequently asked questions
How do you choose which customers to interview?
We work with you to identify a relevant sample, this could be a mix of top users, churned clients, or strategic accounts. We handle outreach and scheduling.
Is the feedback anonymous?
Yes. We offer anonymity to participants where needed to ensure honest, unfiltered responses.
How long does the process take?
The full process takes around 45 days from initial scoping to report delivery. This ensures we gather high-quality feedback and provide thorough, actionable analysis.
Is this suitable for early-stage products?
Yes, especially useful for validating product-market fit or refining your roadmap before scaling.
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Can I use the findings in board presentations or investor decks?
Absolutely. Many clients use these insights to support strategic planning, investor conversations, or roadmap discussions.